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Recovr Help Desk

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Client Management

Here you'll find tools, strategies, and best practices to manage member activity, handle outreach, and support retention. By effectively managing client interactions, you can create a positive experience that encourages loyalty and long-term satisfaction.

Priority Actions

Priority Actions: Your Tool for Member Retention The Priority Actions tab in the recovr portal is designed to help you proactively engage with members who haven’t attended recently, ensuring they s...
How Often Should I Check the Portal?

We recommend checking the portal daily, sometimes even twice a day e.g. once in the morning and once at night. This regular check-in ensures that you're staying on top of your goals and keeping you...
What's the Best Way to Reach Out to Someone?

There’s no one-size-fits-all answer when it comes to the best way to reach out to someone. The most effective communication method often depends on the individual’s preferences, age, and how they t...
How Long Should I Wait Before Reaching Out Again?

When managing client relationships, the timing and frequency of follow-ups can significantly impact your ability to re-engage clients. The Priority Actions tab in the Recovr Portal helps identify t...
Why is Someone Still Showing Up in the Portal?

You may occasionally notice that a client who has cancelled their membership or a staff member who has left is still appearing in the recovr Portal. This can lead to confusion and clutter in your c...